14. That’s Some Questionable Parenting
There were two homeless people fighting in the parking lot. Some guy rolled up to the speaker with two kids in the back, and I couldn't believe what I heard him say: “Do you guys want to watch them fight?...Ok, I’ll go through and get the food you guys stay here.” I was watching on the security camera as this man lets out two kids, around six and eight years old, so they could stand by the dumpster and watch two drunk guys beat the crap out of each other with bricks.
15. She Really Wanted That Salad
We had run out of salads and I was taking a drive-thru order. The dude said one second please and called his mom. They get into a three-minute argument, where I recall him saying, “I’m not gonna drive all around the city for a freakin’ salad, mom!”
16. Yikes, That’s Awkward
A girl was in the middle of ordering when her boyfriend called her to break up with her and confess he had been cheating on her (her car put the call through the speakers). I couldn’t comp her order, but I did tell the person at the other window to give her a free ice cream of her choosing. I’m surprised she didn’t just pull out of line.
17. Sorry, Father
When I was working a drive-thru window I was more worried that the customer would overhear what I was saying about them. One time I called a guy an idiot under my breath (wasn’t holding down the talk button). Then, when he pulled up to the window to pay, my blood ran cold...It was my pastor.
18. Not Your Personal Phone Booth
I was working drive-thru and I had a customer pull up to the speaker to order. Then afterward, she didn’t pull up to the pickup window. I could still hear what she was saying, even though I’m not taking her order. She then started having a loud phone conversation and started talking about how she was cheating on her boyfriend.
I gave her a little time and then said, “You can pull up ma’am.”
19. Manager's Got Your Back
I used to be a drive-thru bank teller and this woman dropped a hundred dollar bill from her withdrawal envelope inside her car. She accused me of stealing. And while I rechecked my drawer, she called me a racial slur and accusing me of coming to the States for the sole purpose to steal from Americans, all the while thinking the microphone was off. My manager overheard the whole interaction.
Well, by the time the woman came into the bank screaming, her younger son came running after her because he found the bill underneath the driver’s seat. My manager closed her bank account and told her to not come back.
20. The “J” is Silent My Dude!
I once had a guy ask for “Jail-a-peen-os” on his sandwich. I started laughing, and he got super mad and demanded to talk to my manager.
21. It Would Be Pretty Cool if They Did Have Tater Tots
This guy came to the Wendy’s I worked at and got into an argument with his wife about if we served tater tots or not. After a few minutes, I butted in and told him we didn’t serve tater tots. He told me they were on our screen and he was “gonna get them tots!” He was looking at the chicken nuggets.
22. Not All Memorable Drive-Thru Moments are Bad
I was taking an order for a college-aged couple, they ordered a couple of happy meals. After I told them their total, I heard the girl yell excitedly, “WE’RE GETTING TOYS!!” When they pull up, she has the biggest genuine excited grin on her face. It honestly made my day, it was super cute!
23. PSA: They Can Hear You!
When I worked at McDonald’s, a lady pulled up and started saying how she hates coming here because the drive-thru person is always an idiot who never gets her order right and how McDonald’s only hires idiots...but I had the perfect way to stick it to her. I greeted her with “Hello ma’am, sorry for your past experiences but not all of us are idiots, and in fact we all can hear you on the headsets as soon as you pull up.” She drove off.
24. PSA: They Can See You!
Most if not all of Starbucks drive-thrus have a camera, so we can see you. We can see when you flip us off. We can see when you're doing something you shouldn’t be. We can see the faces and hateful glares you make. And more importantly, we can see when you and your SO are for some reason trying to get it on in the drive-thru lane.
Like y’all can’t wait and pull into the parking lot for that?
25. Being Privy to People at Their Most Vulnerable
Our line was backed up and one girl was stuck over the sensor—what we heard her say broke all of our hearts. She was talking to her friend (or maybe her therapist?) on the phone about how alone and suicidal she felt. There were about six of us on the floor, we all felt really down and wanted to comp her order or upgrade, but didn’t know how to explain that yeah, we just heard you spill your guts out unwittingly to absolute strangers!
My girl on window settled for being extra nice and taking her time saying hello.
26. Not Smart
One time after swiping a credit card and printing a receipt the customer said, “Holy crap, it went? I found it in the parking lot.” That’s a crime kids.
27. The Customer Service Voice
My customer service voice sounds very happy, but is very much fake, and has lead to a lot of interesting customer experiences. One time, I did my whole introductory crap that you have to do in the Starbucks drive-thru, and the lady mumbled about me being way too loud and happy, so I just asked her what she said even louder and happier.
She didn’t repeat her remark and just ordered that time. I also had multiple incidents where people are like, “Wow, somebody’s had a lot of coffee!” Starbucks drive-thru is one heck of an interesting place.
28. Keeping It Classy at Panda Express
I worked at a 24-hour Panda Express. I got the pleasure of taking the order of a group of women coming back from a late-night bridal party. All I could hear besides the quiet designated driver ordering was the girl in the passenger side throwing up into a plastic bag. It was...fun.
29. This Isn't an Open Mic
One story that always sticks with me just for pure nonsensical reasons was this one guy who came in bright and early and asked for a coffee. I asked back if he wanted cream and sugar. He loudly responds, “HAHA NO! But can you put a SNAIL in it!” I was dumbfounded and we both sat in silence for a solid thirty seconds. Finally, he cleared his throat and just said, “Haha, no could you imagine? Black is fine.”
30. Weird Flex, But Sure Why Not?
Someone once rapped their order to me.
31. How Do You Not Know Where You Are?
I used to work at a Burger King. While working drive-thru, I heard two women arguing and asking each other where the tacos on the menu were. This went on for about three minutes before one of them said, “Oh this isn’t Jack in the Box,” and promptly left without taking their order. It gave my coworkers and me a good chuckle.
32. An Odd Request
I wasn’t taking the orders but I used to work at McDonald’s making the food in the back. I had a headset, so I could start working on orders as soon as people would place them. I heard a lot of yelling, a lot of terrible music, but the one that I recall standing out was someone who ordered their food “To Go.” Like, what’s the alternative? Are you gonna eat it in the drive-thru?
33. Well That Escalated Quickly
When I was working at McDonald’s, I had an entitled person come through. When I asked her to hold on for a second, she said "I don’t have time for this crap" and told me that I should hurry my slow butt up. So I took a bite of her food. That same day, I quit to save myself from getting fired.
34. Being the Butt of the Joke
A customer once ordered an “Anus burger” in the drive-thru. I’m guessing he meant “Angus.” The entire staff was in tears laughing at the poor guy.
35. Perhaps A Tad Overzealous
Years ago, I was working at Arby’s. My manager was a police cadet for the local police department. Someone in the drive-thru says, “Man hurry up and pass that stuff.” My boss comes running out of his office yelling “He’s smoking marijuana! I have to call it in!” He sprints to his office and jumps on the phone. He comes running back out a few minutes later and starts talking to the guy on a headset.
He’s acting like he can’t hear what the guy is saying, basically buying time. Then he tells the guy to pull up so he can take the order. The guy pulls up and orders a chicken sandwich. My boss tells him there will be a wait on the chicken. About 20 seconds later, two squad cars pull up, block the car in the drive-thru and begin their search, arresting the driver and a passenger for “smoking a blunt and minor possession,” or at least that was what I was told.
I gave that boss a huge piece of my mind that day.
36. Here’s Your Extra Sauce!
When I was a teenager working drive-thru at Taco Bell I had these drunk guys cursing up a storm about how they never get extra sauce when they ask for it, and when they say extra sauce, they mean EXTRA SAUCE. Blah, blah, blah! So when I gave them the order, I shoved an entire box of mild sauce packets out of the window and into their car.
I think there were something like 1,200 packets in a box. You would have thought they won the lottery, and the next day my manager was yelling at all of us to only give one packet per item.
37. There’s No Preparation to Hear that Conversation
I work at Tim Hortons, and I was on drive-thru one night. I greeted these two customers as I always do and took their orders. Not long after, the couple began discussing the husband’s hemorrhoid treatments. It was awkward for me to say the least.
38. It’s a Yes From Me, Dawg
You hear people listening to music after they’ve ordered but can’t pull up yet. My favorite is this one guy just belting out Kelly Clarkson or something. I’d give it a 0/10 for accuracy, but a 10/10 for enthusiasm. I couldn’t hold it together enough to explain what was happening to my coworkers.
39. “I Hear the Drums Echoing Tonight…”
Just the other day, there was a guy blasting "Africa" by Toto while he was waiting for us at the speaker box. He had his windows up and everything, but it was clear as day!
30. The Late Night Crew Always Sticks Together
Long ago, in a faraway land, I worked for Taco Bell on weekends. I was working the drive-thru window at 2 AM. Some guys with severe munchies order about $30 worth of food. After I give them the total, one of the guys tells the other that it would be funny to throw his drink into the employee’s face at the window. I was pissed—but what happened next was amazing.
I waited until I got the money, gave them their food and change, but not the drinks. When they asked for the drinks, a few guys in our crew went to the window and suggested they didn’t need the drinks, because they would hate if one of them had a drink accidentally thrown in his face. The looks on their faces when they realized the whole crew heard them on the headsets and speakers in the kitchen were priceless.
They left without drinks. It’s nice when your coworkers have your back.
34. Not a Great Thing to Overhear
I worked at a McDonald’s in a rough part of town back when I was a teenager. We had uniformed cops in the lobby after about 6ish. One night, two guys ordered but couldn’t pull up because the line was a bit long. They didn't realize that I could still hear them—and their chilling conversation made my stomach drop. They were debating whether or not to rob me. I walked up front, got one of the officers, explained the situation, and he followed me back to the window.
When the guy handed me a credit card, I asked for ID, then handed the ID to the officer, who stepped clearly into their view and copied down the license info into a notebook. He had a short chat with the guys through the window and told them to get lost. I handed them back the cards and canceled their order. The officer took statements from the other people on the headset and went back to sipping his coffee.
40. That’s Way Harsh
I heard a couple break-up. I asked to take their order, she couldn’t make up her mind, he said to give them a moment, which lead to him just absolutely kicking off about her inability to make any kind of choice in their relationship, let alone good choices apparently, and ended with him saying, “We’ll get the food, I’ll take you home and that’s it, I’m freakin’ done.”
When they came to the window she was full-on sobbing, like those ugly-gasp-choking cries. The dude just paid and kept on going.
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